About Us & Our Philosophy The TSE Marketing group is proud to offer clients a wide variety of promotional products and advertising specialties to promote their business identity. With over 600,000 products available for customization at affordable prices, we are certain that we can develop a corporate product line or fulfill a one-time custom order with 100% customer satisfaction.
We have constructed a database of the most requested items to help you with your needs. The following products may be customized using: embroidery, embossing, engraving, laser etching, screen printing, negative photography, heat transfer and many other methods. If you cannot find the product that is just right for your project, please let our Customer Care specialists offer some suggestions. At The TSE Group, we help our clients achieve their marketing goals. The first step is to capture your audience’s attention by communicating your marketing message creatively. At The TSE Group, we help our clients accomplish this through the strategic use of promotional and giveaway items. We know you can get this stuff anywhere. That’s why we do things differently: - Consultative Approach. We seek to understand what the client hopes to accomplish by putting their name and logo on an item. Then we recommend solutions based on our experience and industry knowledge.
- Creativity. We find clever, innovative ideas that support our clients' marketing campaigns and park their brands and logos in front of their target audiences.
- Reliability. Our state-of-the-art systems ensure all orders get delivered on time and are correct when they arrive.
- Service. A legion of very satisfied clients who are delighted with the level of service they receive and how we meet their needs speaks for itself. We are always happy to put prospective clients in touch with them.
- Size. We are big enough (top 2% of the industry) to be able to meet the diverse needs and demands of large and small organizations, but still nimble enough to be able to provide top-notch, responsive client service.
- Online Stores. We have extensive experience designing and managing online stores for a diverse base of clients, ranging small businesses to trade associations to Fortune 1000 companies. An online store or redemption center is a proven way to get a message across to a target market while simultaneously collecting and tracking valuable information about users.
- Fulfillment. We can do more than just fill orders for promotional products. We can also run marketing campaigns, do mass shipping, manage award redemption for contests, provide gift wrapping or other special packaging, and even handle the fulfillment of items such as printed collateral that were produced somewhere else.
Give us a call today to put The TSE Group to work for your business!
New to Our Store? Steps To Creating Your Order! Tutorial We have grouped the order process into three categories: 1. Choosing Your Product 2. Customizing Your Product 3. Completing Your Purchase Step One: Choosing Your Product From our home page, click on the product line you are interested in. Then browse through our product listings until you find the product you would like to order. Step Two: Customizing Your Product Enter Text Now that you've selected a product, it's time to customize it. The first step is to specify what text you want. A series of text boxes will appear for you to fill in. When you're done, click on "Go to Next Page." Design Center Note: The Design Center page will not apply for some products; for such products you will be automatically directed to the shopping cart. The Design Product page is where you finish adding all the details to your product. You will see four "option" tabs at the top, a left tool bar, a top tool bar, and the design preview. When you are finished making your additions you may add your product to your shopping cart by clicking the "Continue" button. Also, if you do not have the latest version of Flash, you can download it at: http://www.macromedia.com/go/getflashplayer. Select Layout The "select layout" tab will be chosen by default. Under this tab you have the option to specify how you would like any text and/or art you have entered to be displayed on your product. Just click on the layout you like. Select Stock Here you choose what paper stock you want. Simply choose a stock from the listing and click it to select it. Select Artwork The "select artwork" tab allows you to add art to your product. We have a constantly growing library of art that we let our customers use at no cost. You can also upload your personal artwork for use with your product. To use artwork from our library, select the topic you are interested in from the list at the bottom of the box. Then click on the specific image you want. Upload Artwork To upload your own artwork click on the "upload artwork" tab. Click on the upload art button and specify the location of the artwork. Browse your hard drive or external disk to find the art you wish to upload. Then click on the "upload file" button to complete the process. To use this art, click on its thumbnail image and it will be transferred to your product. Step Three: Completing Your Purchase Shopping Cart The shopping cart will contain any items which have been added while placing an order. If you wish to add another item to your order click on the "Continue Shopping" button and you will be taken to the original product page to start over with a new item. If you are through shopping and you wish to purchase the items in your shopping cart, click on the "Proceed To Checkout" button. You can also display details about items in your shopping cart. You have the option to go back and modify any items in your shopping cart by clicking on the appropriate link. The quantity and price of the products in your shopping cart will also be displayed. You may change the quantity by choosing another option from the pull-down menu. Click "delete item" to remove an item from your cart. Shipping Information Specify the shipping address in the available fields. If you have ordered from us before, you may select from your previous shipping address via the drop-down list shown. Billing And Payment Information The final step in purchasing your order is to supply us with your billing address and payment information. We use state-of-the-art SSL encryption technology to protect private information, such as your credit card number, from being intercepted during transmission. Once you submit your order to us, we will put it into production. The TSE Group offers a simple and flexible one-time or ongoing gift program where organizations can purchase a "gift value" for customers or employees that can be redeemed through AdMotions print or online catalogs. 
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Commonly Asked Questions Do I have to be with a Corporation to place an order?
No, you do not have to be with a corporation to place an order. However, you still must order the minimum quantities required for each item. What type of art is accepted and how do I get you the art?
All submitted artwork must be vector based and saved in an EPS format converted to curves or outlines. See artwork requirements link for more information. An art email address will be provided to you in your order acknowledgement. We require your Job# and company name to be placed in the subject line to insure your art will match up with your order. Can my order be RUSHED?
In most cases we can rush your order. Most orders take 7-10 business days to produce from signed acknowledgement and good EPS vectored artwork. If you know you have a shorter time frame, please let your customer care person know and we will make every effort to meet your time frame. Please be advised that RUSH service usually has a RUSH FEE associated with the order. The Rush fee will be different depending on the type of item and the factory producing the item. Be prepared to ship your items via Overnight or 2nd Day Air to meet your deadline. In most cases, a RUSH means no paper proof and your art must meet our guidelines when the order is placed. Failure to meet either of these and we will have to turn down your order. What are overruns/underruns?
An overrun/underrun can occur in production on most all imprint items. Occasionally, it also happens with other items as well. It is part of the factory quality control process. The factory will produce at least 10% more product than ordered. As the item is produced it is checked for quality and those that do not make the grade are tossed. The rest are shipped to you. - Your are charged for any overruns, and we deduct for any underruns. These charges will show up on your final invoice, with your shipping and handling charges. I must have no less than a certain amount. Can this be guaranteed?
We can put the words "NO UNDERRUNS" on the purchase order to the factory. There may be a charge from the factory associated with this. Please ask your customer care representative when placing your order. Why do you require an image or paper proof?
In many cases, art is sent to our offices from your art department, or in a format that you cannot open easily from your desktop. We require a proof be approved by you to insure that the art that was given to us, is the actual art you expected to use on this project and that it has been placed properly on the item. The proof is also a chance for you make any necessary changes that might arise prior to your order going in to full production. How long will it take to produce my order?
Most orders ship within 7-10 business days of receipt of usable .eps vectored art (converted to curves or outlines) being provided to us, and your signature on the order acknowledgment that was emailed to you when you placed your order. The production time does Not include time in transit via a national carrier like UPS or FEDEX. What do you mean by set up fee?
A set up fee is the amount paid to our factory to set up your logo for that particular item. It may also be called a screen fee or a die fee depending on the type of product you are decorating. The fee is based on the item you purchase and the factory that you select to decorate that item. If you purchase an award from factory A, you pay a set up fee for that item from factory A. If you order next year the same award and make no changes to your logo, you may pay a reduced set up fee or no set up fee based on the factory rules. If you select a different item from the same factory or another item from a different factory you will incur a new set up fee. Set up fees are based on the item per factory, not with The TSE Group. How long does my art stay on file?
This usually varies per factory, but normally your art will stay on file for a period of two years. If you place your order after two years, a new set up fee will be charged. The TSE Group is not the factory, so although we do hold your art on file as a convenience to you, we do not hold the dies, the plates or the screens. These are held by the individual factory and they do not keep them indefinitely. Any changes to your art will cause you to pay a new set up fee. Can my order be shipped to multiple locations?
In most cases the answer is yes. Each individual factory has their own sets of rules for drop shipping to separate destinations and their own associated fees. Please ask your customer care representative about drop ship templates when shipping to more than 5 different locations. Templates must be filled out exactly as shown in order to take advantage of the lowest price in drop ship fees. Drop ship fees do not include shipper boxes, ice (in warm weather) or shipping costs unless specifically stated on your order acknowledgement. These associated costs are additional. We will present you with an order acknowledgment prior to processing your order so there will not be any big surprises. Shipping charges can be estimated, but it is only an estimate and you will be charged for the final shipping 7-10 business days after your order ships. Is shipping included in the cost of the products?
No. Shipping is at an additional charge. You will usually see this as a second charge on your credit card statement approximately 10 business days after your order ships. You can feel free to provide us with your own shipper number if you wish. However, you may still incur handling charges. (PLEASE NOTE: Some factories will charge you a 3rd party fee to use your own shipper number - We cannot guarantee that the factory will use your number. If there is a problem with your shipper number - transposed numbers, not accepted by the shippers computer system for 3rd party shipping etc. - you will NOT be notified. The order will ship as scheduled, as to not delay the shipment. The amount for shipping will be charged to your credit card, or billed to you, payable upon receipt for those who pay in advance by check). Has my order shipped?
The morning after your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. After placing an order with The TSE Group please White List: @thetsegroup.com, so you will be able to receive all correspondence from our customer care representatives. How do I track my order?
The morning after your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. My order never arrived
Be sure that all of the items in your order have shipped. If you received your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please verify the name of the person who signed for your packages. In most cases, your order is in your building with the person who signed for them and they have not been delivered to you yet. If your package says "delivered" and you are unable to identify the signer, call customer care at (888) 249-0420 (888) 249-0420 to verify that the shipper delivered to the correct address. What should I do if an item is missing from my shipment?
Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer care for assistance. How do I change quantities?
Please call our customer care department immediately to change quantities of an item. If your order is not in production this may be possible. How do I cancel an item in my order or cancel my entire order? If you wish to cancel an order that is already in progress, you will need to follow up your phone call with a written email or fax to confirm cancellation. There may be a $50 cancellation fee, and you may be charged for any part of the order production that could not be stopped prior to your notification. Please Note: if you have ordered from more than one factory and are cancelling items from each factory, you may incur more than one $50 fee. Can my company have an open account??
We accept Visa, MasterCard, American Express, Discover and company check. All orders are prepaid. FOREIGN ORDERS:
Our Foreign shipment policy is as follows:
ORDERS TO CANADA & Outside the Continental U.S. We accept Visa, MasterCard, American Express or Discover in US Funds. All orders shipped to Canada are subject to a Canadian tax (GST) and brokers fees on the recipients end. This tax is charged by the Canadian government and it is NOT included in your normal shipping and handling charges. It is paid on the receiving end and not the shipping side. For all other foreign orders, there is a minimum order of $200USD. Your order must be shipped with the purchasers shipping account number. We will require you to provide to The TSE Group a letter stating that The TSE Group has permission to use your shipper number in regard to the purchase you have made and that you agree to pay all taxes, tariffs and duties involved with getting the shipment to your destination. THIS LETTER MUST BE ON YOUR LETTERHEAD and signed by an officer of your company. We do not ship to residential addresses outside of the Continental U.S. I am outside the U.S. and want to ship within the U.S do you take credit cards? For all orders originating in a foreign country whether they are being shipped in the U.S. or outside of the U.S are required to prepay amount due in USD via wire transfer. We will provide you with an order acknowledgment at the time of your order with the cost of the order. Production will not begin until we receive your wire. Foreign Orders - When will my order ship?
For Imprinted (decorated) items, providing that you have turned in good useable .eps vectored artwork and approve your proof in a timely manner, your order usually will ship within 10 business days. See individual item details for more information on shipping availability. Foreign Orders - How are shipping charges determined?
Shipping charges are determined by where the factory is located and your final destination. We can give you the weight of the cartons, the amount of cartons and the zip code of the factory producing your item. You will then need to contact your shipper to find out what your rate will be to your country. You may also want to check on any restrictions about bringing in merchandise from the US to your country. The TSE Group is not responsible for items rejected by the Customs Department. PRICING
All product details and prices are subject to change without notice. The TSE Group is not responsible for errors in pricing, or price increases. You will receive an order acknowledgement that must be signed prior to us placing your order with the factory. The correct pricing, if incorrect on the website will be shown here. We make every effort possible to obtain correct pricing from our factories and place that pricing on the website as soon as we are notified of price changes.
Artwork Information All submitted artwork must be vector based and saved in one of the following preferred formats: Adobe Illustrator (Please save as an EPS File) Create outlines for all images. Convert text to outlines Placed/Imported images must be sent as a separate file following the EPS/TIFF file requirements. Build in Spot PMS Colors unless CMYK 4 color process is desired. Corel Draw Convert text to curves. EPS File 300 dpi at actual size or larger. for 4-color process printing 1200 dpi at actual size or larger. If you do not have eps vectored artwork we suggest that unless you created your art in MSword, Print Shop or some other basic program, that you contact your business card / letterhead printer to see if they have a copy of a vectored format of your art. In most cases they will have it, and forward it to you via email. If you created this art yourself, or have a fax or jpeg of the art, we can send this art to our outside graphic department and within 24 hours turn your art into a vectored format. The charge for this is $35. Please let your customer service person know you wish to do this, and please add 2 business days to the production of your item. Not providing us with the correct art format can delay your order. Your order is not considered complete, and will not be turned in to the factory until we have your art in the correct format. Most orders do not go in to production until 5-7 business days after a paper proof has been approved by you. The ship date we give you at the time of your order may change based on receipt of good vectored artwork. Production time does not begin until we receive a complete order.
Sample Policy You may purchase items that are under $25 at the single piece price. You will also be charged for shipping. These samples items are yours to keep. For items over $25, we request that you sign an order acknowledgment for your sample. You will provide us with a credit card to hold while you view the sample. Samples must be returned within 30 days or we will charge your credit card for the item and you will not be able to return the sample. You are responsible for shipping of the sample from and to the factory. (Feel free to provide us with your corporate UPS or FEDEX shipper number). Instructions for return are usually placed on your order acknowledgment. However, if it is misplaced, the procedure is to call customer service toll free (888) 249-0420 (888) 249-0420 and request a Return Authorization (RA) number for the item you will be returning. Food items may be purchased by you at the single piece price. You will also need to pay for shipping. (Feel free to provide us with your corporate shipper number) Food and wine samples are non-returnable.
Shipping Information Shipping is NOT included and will show on your final invoice as an additional charge. The morning after your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. We ship via UPS and FEDEX. You can also feel free to provide your shipper number. Please note that some of our factories will charge a 3rd party fee when you use your own shipper number. This covers any additional administrative paperwork on their end. (PLEASE NOTE: Some factories will charge you a 3rd party fee to use your own shipper number - We cannot guarantee that the factory will use your number. If there is a problem with your shipper number - transposed numbers, not accepted by the shippers computer system for 3rd party shipping etc. - you will NOT be notified. The order will ship as scheduled, as to not delay the shipment. The amount for shipping will be charged to your credit card, or billed to you, payable upon receipt for those who pay in advance by check). Freight Truck
At times your order may be too large or too heavy to ship using UPS or FEDEX. Therefore, your best option is to ship using a common carrier. Freight truck is different than standard UPS and FedEx. When shipping in this method you will be responsible for getting the product from the back of the truck into your your building. It is better to have your shipment delivered to a location that has a receiving dock. Most freight companies offer additional services to help you move items from the truck into your office or warehouse, normally termed "inside delivery". These services are at an additional charge and may or may not be included in the shipping charges we provide to you on your final invoice. You will want to inquire about these additional services and the charges at the time you are informed of the method your items will ship. Important Note: The most important thing to remember about freight carriers is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. Shipping To Multiple Addresses
We want to save you time, so we offer you the ability to send products to more than one address within one order. Please let us know when you place your order that you will be shipping to multiple recipients. We will email you the excel spreadsheet required by our shipping carriers for you to type in your addresses. APO Addresses
If you need to ship your items to an APO, please inquire. Most, but not all of our factories will ship to APO addresses. | 
The TSE Marketing Group
